Canada’s Capital Region, covering an area in both the province of Ontario and Quebec, provides a unique setting for Contact Centres. With its large, educated and multilingual workforce, its world-leading telecommunications infrastructure, and its spectacular location, Ottawa has gained a reputation as Canada’s customer-care center capital. Ottawa’s contact centre industry is highly-diversified, and includes those for government, financial services, retail/wholesale, emergency support, scientific equipment, telecommunications and computer services. Ottawa has already attracted over 330 private-sector customer-care centres to the region. Additionally, over fifty progressive Contact Centres have set up operations to date. This has created a growing community interest for Contact Centre staffing, training and equipment

In 1997, the Ottawa Regional Contact Centre Association or ORCCA was established by local Contact Centre companies. ORCCA is dedicated to the advancement of the contact centre profession throughout the Ottawa Region. ORCCA hosts regular meetings, workshops and other special events that enable the sharing of ideas, the enhancement of industry skills, and the opportunity to learn from experts about new developments and trends.

Additional Resources